Since our curtains are custom-made to meet your specific requirements and ensure you will have perfect curtains for your windows, it is necessary for us to allocate a certain amount of time for their production. As a result, our custom curtain order delivery time usually can be made up of two parts:

• Ordinary Days: Production 5–10 days + Shipping 7–10 days = 12–20 business days total
• Holiday Season: Production 13–30 days + Shipping 7–10 days = 20–40 business days total

1)  Generally, we can get the curtain package delivered in 17 business days, carried by DHL / UPS. Delivery time may vary based on your location.
2) For urgent orders, we offer Expedited Shipping, which delivers in 3–5 days for an additional $30. You can easily select this option at checkout.
3)  Please keep an eye out for your shipping notification email, which will include your tracking number.

Roman shades & bamboo shades are custom-made as per your requirements, thus please allow 5-10 business days for processing and production. Once shipped, your order will arrive within 5-10 business days.

Packages are carried by DHL / UPS.

Your fabric swatches are typically shipped within 1–2 business days.

• Standard Shipping (via USPS): Estimated delivery in 3–10 days
• Expedited Shipping (via UPS): Estimated delivery in 2–5 days

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Since your curtain rods and tracks are custom-cut, please allow 5-7 business days for processing and production. Once shipped, your order will arrive within 5-7 business days.

**For orders containing both custom curtains and tracks/rods, please note that these items will be shipped in separate packages for their safety. Both packages will be dispatched on the same day.

1) We offer FREE shipping worldwide for custom curtains, curtain tracks & and rods. 
2) An expedited shipping option is available for an additional charge of $30.
3) Fabric swatch orders include two shipping options at checkout:

• Standard Swatch Shipping (USPS): $6.49 (3–10 business days)
• Express Swatch Shipping (UPS): $14.99 (2–5 business days)

We only accept shipping to streets, like offices, and home addresses instead of military addresses and PO Box addresses.

When your order has been shipped, you will receive an email notification from us, including a tracking number and carrier, and you can use it to check its status. Please allow 48 hours for the tracking information to become available.

If you have any questions about your order change or package shipping, etc., please get in touch with us at support@unicurt.com.

Orders on custom curtains are shipped by air, via DHL or FedEx or UPS , mainly.

We meticulously check all our products to prevent issues, but damage or loss may happen during transit.

If your product is damaged or lost, please try the following:

• Take a picture showing the damage or describe the loss.
• Report to local carrier:
  FedEx: 1 (800) 463-3339 (US)
  UPS: 1 (800) 742-5877 (US & Canada)
  DHL: 1 (800) 225-5345 (US); 
• Email us at support@unicurt.com with the problem and the relevant photos.

We’ll promptly address your issues and, if confirmed by the carrier, assist in locating or remaking your lost items.

Yes, if there produce the duty and VAT. Any duties and VAT are on your side. The duties fees and VAT depend on the tax laws of your country custom.

For any personal shipping requests like expediting, change of address, or reporting package issues, please contact us at support@unicurt.com.